Messaging
On Hold

Customised Messages

Create customised on-hold messages that will help to drive sales and educate your customers.

Targetted Messages

Only people that call will hear your messaging, so you know it’s reaching people who care about your business.

Engaging Messages

Keep your callers engaged until a member of your team can speak by informing of new products or special offers.

CUSTOMISE, TARGET, ENGAGE

Messaging On Hold

messaging on hold

Messaging on Hold is a system that allows you to create customised on-hold messages that will help to drive sales and educate your customers. It is targeted too; only people that call will hear your messaging, so you know it’s reaching people who care about your business. Did you know that 34% of callers whose calls aren’t answered will not ring back?

 

With Messaging on Hold, your callers stay engaged until a member of your team can answer the phone. You can use that time to inform your callers of new products or special offers. 

Customised messages to your business also help to increase a customers’ perception of your company. Whether you’d like to up-sell to customers or just address frequently asked questions that will streamline calls, bespoke Messaging On Hold will inform and engage your customers better than vanilla hold music. 20% of callers making a purchase decision based on the information they hear.

 

You don’t have a second chance to make a first impression so make the most of the one you’ve got!”

A VOICE WITH POWER

The Benefits of Messaging On Hold

For you...

  • A professional solution that can help you meet commercial targets, allowing a typical mark up of around 200%
 
  • Bespoke white-labeled solutions and sales support you can rely on
 
  • Letting your callers know they are your very next priority reassures them and ensures confidence in your services

Did you know

90% will hang up after 40 seconds if confronted with silence and 34% of callers who hang up will not call back

For your customer...

  • Is a limited-time offer coming to an end? Do you need to move certain lines of stock? Silence is a lost opportunity when it comes to educating your customers. Use hold time to communicate key information about products and services.

 

  • Research reveals that callers believe they are ‘on hold’ for less time when listening to a Messages on Hold production. Keeping them on the line increases the chances of securing sales.

Did you know

90% of Messaging on Hold marketing users say it increases Product Awareness

Connect Your World Better

Pod offers all its users unrivalled support. At the click of the buttons below you gain access to a library of video user guides on our dedicated Pod You Tube Channel and our Pod Help Bookshelf. All easy to follow and easy to configure within your own secure portal.

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Connect your world better...