Built around our carrier grade SIP technology, the Call Recording platform offers high reliability.
With unlimited storage and a solution to suit every business regardless of size, network complexity or budget.
Typically, businesses record calls for either the commercial benefit or because it is a legal and regulatory requirement. Key areas that are improved through the monitoring and evaluation of recorded voice communications are:
How can we help you record calls for your business or for your network clients?
We have a solution for every requirement, from a single small business on-premises solution up to bespoke high volume installations for Mobile & Fixed Network Operators.
Where are my agents spending the majority of their time? What is my call abandon rate? Are my agents meeting the service levels? Now you can answer these questions and more with our reports reporting tool. With hundreds of reports at your fingertips, you will have access to vital Contact Centre metrics, performance data and other KPIs that you need to assess and review in order to make informed decisions.
Access statistics immediately, and create bespoke reports to be sent by email on a daily / weekly / monthly basis to the relevant teams and individuals.
For more details please see our Contact Centre and Call Reporting page.