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Pod Health is a unique hybrid of our UC solution Pod, and the best in class clinical system solution Call Connect GP.
Pod Health provides dramatic increases in efficiency for the primary care sector, providing a much needed easing of burden.
Integrating with all clinical systems, Pod Health improves the patient experience and surgery expectations.
Integrating with all clinical systems, Pod Health provides dramatic increases in operational efficiency for the primary care sector, providing a much-needed easing of the burden on both clerical & clinical staff and ensuring a patient experience that is second to none.
For both clinical and clerical staff, immediately see notes and alert information from the Clinical System that may affect how the call is handled
Immediately identify the patient calling and quickly select the patient in the clinical system typically saving 12 seconds per call
Accurately capture any new number from which a patient calls and add to the Clinical System ensuring all activities that rely on numbers are more efficient
Call Connect GP
As well as the normal tasks, Covid vaccinations increase the need for GP practices targetting contact to those who are harder to reach. Stragglers from the first priority groups, refusers who need to be contacted, and Patients on ‘reserve lists’ to avoid vaccine waste.
Call Connect GP combines an outbound group contact utility with Priority Incoming Alerts to provide a fully joined up solution.
List of patients can be set up as Task / Alert groups.
Multiple practice staff are able to work on the list simultaneously.
Click to dial numbers on screen, or launch the clinical system for that patient so all their information is easy to see.
All activity is recorded (phone calls, SMS, email, letter and other) allowing a snapshot / history of contact until the task is completed / cancelled.
Other household members with priority tasks are also displayed, with any relevant information alerts that might affect how you deal with the task.
Improve patient data with the new Number Capture feature. Immediately recognise that a number is new and add it to the clinical system without any input error.
The list intelligently refreshes and removes Patients as the task is completed by anyone in the practice.
The Manager can quickly view all activity on the Tasks and there is an audit trail - history of task activity recorded against the user logged in.
Multiple lists can operate at the same time.
Recognise all known patients numbers enabling quick selection in Clinical System after a simple confirmation.
Immediately recognise that a number is new and add to clinical system without any input error.
Know all the patients living in the same household, that the call could be about.
Up to date mobile numbers make all associated SMS solutions more effective eg. Appointment Reminders
Know and complete real 'priority tasks' to complete as part of the call.
Be aware of Clinical System patient warnings or other useful to know information.
| Benefits | Features | Basic | Advanced |
|---|---|---|---|
| Reduce call handling time | “Screen Pop” of clinical system triggered by known numbers calling. | Yes | Yes |
| Easy handling of multiple matched numbers and other patients at same address. | Yes | Yes | |
| Semi Automated New Number Capture. | Yes | Yes | |
| Practice wide Address Book Mini Contact CRM. | Yes | Yes | |
| Click to dial from Patient Record or anywhere on screen. | Yes | Yes | |
| Decrease admin time | Scratchpad for patient notes. | Yes | Yes |
| Basic task workflow support (click to dial and patient record “screen pop”). | Yes | ||
| Bulk outbound task management with inbound call tagging. | Yes | ||
| Improve patient communication and maximise income | Optional Audit trail for new number capture. | Yes | Yes |
| Basic call history. | Yes | Yes | |
| Support for multiple clinical systems / hubs / call centre. | Yes | ||
| Alert activity report for Practice Managers. | Yes | ||
| Simple to deploy and maintain | Presales liaison with CCG / CSU IT re: permissions / approvals. | Yes | Yes |
| Remote Fast track install and training. | Yes | Yes | |
| Project management. | Yes | ||
| On-site visit (training and / or user PC install). | Yes | ||
| Basic remote support for faults and API use. | Yes | Yes | |
| Client PC reinstallations. | Yes | ||
| Server PC reinstallations (non-maintenance reasons). | Discounted | ||
| On-going training. | Yes | ||
| Software feature upgrades. | Yes |
Pod offers all its users unrivalled support. At the click of the buttons below you gain access to a library of video user guides on our dedicated Pod You Tube Channel and our Pod Help Bookshelf. All easy to follow and easy to configure within your own secure portal.