Pod Health is a unique hybrid of our UC solution Pod, and the best in class clinical system solution Call Connect GP.
Pod Health provides dramatic increases in efficiency for the primary care sector, providing a much needed easing of burden.
Integrating with all clinical systems, Pod Health improves the patient experience and surgery expectations.
Integrating with all clinical systems, Pod Health provides dramatic increases in operational efficiency for the primary care sector, providing a much-needed easing of the burden on both clerical & clinical staff and ensuring a patient experience that is second to none.
For both clinical and clerical staff, immediately see notes and alert information from the Clinical System that may affect how the call is handled
Immediately identify the patient calling and quickly select the patient in the clinical system typically saving 12 seconds per call
Accurately capture any new number from which a patient calls and add to the Clinical System ensuring all activities that rely on numbers are more efficient
Call Connect GP
As well as the normal tasks, Covid vaccinations increase the need for GP practices targetting contact to those who are harder to reach. Stragglers from the first priority groups, refusers who need to be contacted, and Patients on ‘reserve lists’ to avoid vaccine waste.
Call Connect GP combines an outbound group contact utility with Priority Incoming Alerts to provide a fully joined up solution.
|Reduce call handling time||“Screen Pop” of clinical system triggered by known numbers calling.||Yes||Yes|
|Easy handling of multiple matched numbers and other patients at same address.||Yes||Yes|
|Semi Automated New Number Capture.||Yes||Yes|
|Practice wide Address Book Mini Contact CRM.||Yes||Yes|
|Click to dial from Patient Record or anywhere on screen.||Yes||Yes|
|Decrease admin time||Scratchpad for patient notes.||Yes||Yes|
|Basic task workflow support (click to dial and patient record “screen pop”).||Yes|
|Bulk outbound task management with inbound call tagging.||Yes|
|Improve patient communication and maximise income||Optional Audit trail for new number capture.||Yes||Yes|
|Basic call history.||Yes||Yes|
|Support for multiple clinical systems / hubs / call centre.||Yes|
|Alert activity report for Practice Managers.||Yes|
|Simple to deploy and maintain||Presales liaison with CCG / CSU IT re: permissions / approvals.||Yes||Yes|
|Remote Fast track install and training.||Yes||Yes|
|On-site visit (training and / or user PC install).||Yes|
|Basic remote support for faults and API use.||Yes||Yes|
|Client PC reinstallations.||Yes|
|Server PC reinstallations (non-maintenance reasons).||Discounted|
|Software feature upgrades.||Yes|
Pod offers all its users unrivalled support. At the click of the buttons below you gain access to a library of video user guides on our dedicated Pod You Tube Channel and our Pod Help Bookshelf. All easy to follow and easy to configure within your own secure portal.