Deliver the right agent to your customers, in the most effective manner.
Ensure all agents are delivering service objectives and high quality customer service.
Powerful reporting tool that provides insights on operations & delivers business intelligence.
Our Cloud Contact Centre is an advanced call centre management system with more functionality than traditional hardware based contact centres, at a fraction of the cost. Pod leverages the “Cloud” model to deliver a customisable and easy to use call centre solution that includes ACD, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more.
Our industry-leading complete Cloud Contact Centre solution combines technology and consulting services to deliver value creating strategies and transform your contact centre into a revenue generating asset.
Whether its the last agent who generated a positive outcome or the most skilled agent, enable your customers to reach the best agent right away. With features like Enhanced Call Flow and Workflow Scripting, you will be able to provide a consistent customer experience every time.
Ensure you are offering high-quality customer service every time to every customer by monitoring your agent’s calls. For example, the Whisper Barge-in tool will allow supervisors to listen in on calls, and if needed, provide service advice to the agents, or barge into the call to speak to the agent and customer.
Get a 360-degree view of your contact centre by looking at the real-time dashboards and alerts captured by the Cloud Contact Centre solution. Monitor your statistics, call queues, service objectives, agent performance and more.
Where are my agents spending the majority of their time? What is my call abandon rate? Are my agents meeting the service levels? Now you can answer these questions and more with our reports reporting tool. With hundreds of reports at your fingertips, you will have access to vital Contact Centre metrics, performance data and other KPIs that you need to assess and review in order to make informed decisions.
Access statistics immediately, and create bespoke reports to be sent by email on a daily / weekly / monthly basis to the relevant teams and individuals.
For instances you need Call Recording please have a look at our dedicated page.
View live call statistics & call queue status
Pod offers all its users unrivalled support. At the click of the buttons below you gain access to a library of video user guides on our dedicated Pod You Tube Channel and our Pod Help Bookshelf. All easy to follow and easy to configure within your own secure portal.