Where are my agents spending the majority of their time? What is my call abandon rate? Are my agents meeting the service levels? Now you can answer these questions and more with our reports reporting tool. With hundreds of reports at your fingertips, you will have access to vital Contact Centre metrics, performance data and other KPIs that you need to assess and review in order to make informed decisions.
Access statistics immediately, and create bespoke reports to be sent by email on a daily / weekly / monthly basis to the relevant teams and individuals.
For instances you need Call Recording please have a look at our dedicated page.